Terms and Conditions

Effective Date: December 2024

Welcome to hendersonappliancerepairsolution.com, provided by Henderson Appliance Care. By accessing and using our website or engaging with our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website or services.

1. Agreement to Terms

By accessing our website or utilizing the appliance repair services provided by Henderson Appliance Care, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. This agreement constitutes a legal contract between you and Henderson Appliance Care, effective immediately upon your acceptance.

2. Services Provided

Henderson Appliance Care is committed to providing professional appliance repair and maintenance services. We specialize in the repair of various household appliances, including but not limited to:

  • Refrigerators
  • Washers and dryers
  • Ovens and stoves
  • Dishwashers
  • Microwave ovens
  • And other major household appliances

We serve Henderson, NV and surrounding areas, and our services are offered subject to availability and technical feasibility.

3. Service Requests and Appointments

  • Booking a Service: Appointments can be made via our website, phone, or email. Upon booking, please provide accurate information about the appliance and the issue for efficient service delivery.
  • Confirmation: Your appointment is considered confirmed upon receipt of our acknowledgment. We may contact you to confirm or reschedule your appointment if necessary.
  • Cancellation Policy: To avoid cancellation fees, please notify us at least 24 hours before the scheduled appointment if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

4. Estimates and Payment Terms

  • Estimates: Prior to commencing any repair, Henderson Appliance Care provides a preliminary estimate. All estimates are subject to change based on an in-depth assessment.
  • Diagnostic Fee: A diagnostic fee may apply, which is credited toward the total cost of repairs if you proceed with our services.
  • Payment: Payment for services is due upon completion of the repair, unless otherwise agreed upon.
  • Late Payments: Any outstanding balances beyond the agreed payment period may incur additional charges, including late fees.

5. Customer Responsibilities

To ensure the highest quality of service, customers are responsible for the following:

  • Accurate Information: Providing accurate descriptions of the appliance and the issues encountered during the initial booking process.
  • Accessibility: Ensuring the appliance is accessible and that our technicians have clear, safe access to it.
  • Post-Repair Testing: Testing the appliance after repairs and notifying Henderson Appliance Care of any concerns immediately after the service is completed.

6. Warranty and Limitation of Liability

  • Warranty on Services: Henderson Appliance Care offers a limited warranty for repairs performed, ensuring that the repaired parts and services are free from defects in workmanship.
  • Exclusions: Our warranty does not cover damages resulting from misuse, neglect, or external factors such as power surges or water damage. Additionally, warranty coverage is void if the appliance is tampered with by third parties.
  • Limitation of Liability: Henderson Appliance Care is not liable for indirect, incidental, or consequential damages, including but not limited to loss of use, revenue, or any other damages arising from appliance failure or repair delays.

7. Use of Third-Party Parts

In certain situations, Henderson Appliance Care may use third-party parts for repairs. While we strive to use high-quality, compatible parts, we are not responsible for any defects or malfunctions arising from these parts.

8. Privacy and Data Protection

Your privacy is important to us. We collect and process your personal information solely for the purpose of providing our services. By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.

9. Intellectual Property

All content found on the hendersonappliancerepairsolution.com website, including text, images, logos, and trademarks, is the property of Henderson Appliance Care and is protected by intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

10. Dispute Resolution and Governing Law

Any disputes arising from the use of our website or services will be governed by the laws of Henderson. All disputes shall be resolved through mediation or, if necessary, through litigation in the courts of Henderson, NV.

11. Changes to Terms

Henderson Appliance Care reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or services after the changes have been posted will constitute your acceptance of the new terms.

12. Contact Information

For questions regarding these Terms and Conditions, or to contact us for any reason, please reach out using the following information:

Phone: (337) 434-1002

Email:

[email protected]

[email protected]

Address: 1550 W Horizon Ridge Pkwy Ste R Henderson, NV 89012

Thank you for choosing Henderson Appliance Care. We are committed to providing top-quality appliance repair services in Henderson, NV and ensuring your home appliances work efficiently and reliably.